Welcome to the iFLY website, which is owned and operated by Indoor Skydive Australia Group Limited ACN 154 103 607 (“ISA Group”) and may contain information from ISA Group and other related companies (collectively “us”, “we”, “our” and “iFLY”).
Your access to and use of this website and the services available through it are subject to:
(a) these terms;
(c) the Customer Terms and Conditions; and
Your use of this website
(b) only use the this website for personal, domestic or household use, and not for any commercial purpose;
(c) not use the website for any purpose that is unlawful; and
(d) do anything, or cause anything to be done, which causes any loss or damage to iFLY or any other user of this website or supplier or customer of iFLY.
Contents of this website
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on this website, or create any other material using material on this website, without obtaining the prior written consent of iFLY.
From time to time this website may contain links to third party websites. These links are provided for your convenience only and do not signify any endorsement, approval or recommendation of such website(s), their owners or operators. iFLY makes no warranties and accepts no responsibility or liability for the content of any external website(s).
Third Party Content
Certain content provided on the website (including via hyperlink) relates to third party products, services or information ("Third Party Content"). Third Party Content is not provided or endorsed by us. Your use of Third Party Content will be on the terms agreed between you and the relevant third party supplier.
Accuracy of Information
The content of the pages of this website is for your general information and use only. It is subject to change without notice. While we use reasonable care and skill in providing the website, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials (including Third Party Content) found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.4
Disclaimers and Limitation of Liability
Subject to claims available under consumer protection laws:
(a) iFLY is not liable to you or anyone else (for any loss or damage (including specific, indirect, consequential or economic loss) however caused and which is suffered directly or indirectly in connection with the use of this website.
(b) iFLY is not liable for disruptions to this website.
(c) iFLY is not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or an external site. You must take your own precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems.
You acknowledge and agree that in no circumstances will we be liable to you for any indirect, incidental, special and/or consequential losses or damages (including any loss of profits) in connection with:
(a) the use of or access to, or any inability to use or access, the website, or any material on the website
(b) unauthorised access to or alterations of your transmissions or data
(c) statements or conduct of any third party on the website;
(d) any goods or services purchased through this website.
To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:
in the case of services supplied or offered by us:
(i) the re-supply of those services; or
(ii) the payment of the cost of having those services re-supplied; and
in the case of goods supplied or offered by us:
(i) the replacement of the goods or the supply of equivalent goods; or
(ii) the repair of the goods; or (iii) the payment of the cost of having the goods replaced; or
(iv) the payment of the cost of having the goods repaired.
The making bookings, changing or cancelling bookings, use of the iFLY services and facilities, and purchasing gift vouchers is subject to the Customer Terms and Conditions.
Please contact us at Info@iflydownunder.com.au or call 1300 366 364 if you have any questions, comments, or concerns.
The information that we collect
We collect any information that you voluntarily provide to us, whether through our website or in any other way. This includes information that can identify you ("personal information"), including but not limited to your name, telephone number, postal and email addresses, and billing
information (such as credit card number, cardholder name, and expiration date). If you do not provide all or part of the information that we request from you, iFLY may not be able to provide you with the services or assistance that you require.
Why we collect and how we use your personal information
We collect and use your personal information so that we can provide you with the services or assistance that you request from us. Such collection and use may include, but is not limited to:
(a) Processing your orders including bookings, gift vouchers, merchandise and membership.
(b) Providing confirmation of your booking and advise of any changes or additional information.
(c) Verifying your identity.
(d) Seeking feedback or responses to surveys.
(e) Addressing any issues or complaints that are brought to our attention.
(f) Resolving any disputes.
(g) Sending you direct marketing and promotions that assist us with providing our service.
(h) Measuring interest in our products, services, and website. (i) Notifying you of special deals, promotions and offers based on users interests plus other news on iFLY including updates of new, or enhanced products and services. You will also be given the option to sign up for our email newsletter. Once subscribed you are also given the opportunity to 'opt-out' of receiving emailed information or other correspondence, by simply clicking the unsubscribe button at the bottom of the relevant email.
Our Commitment To The Security of Your Data
We are committed to the privacy of the information you provide to us. It will in no way be sold to any other party. Information collected, along with serial numbers of items purchased, may be retained in our database for verification purposes only. We secure your information during transmission by using Secure Sockets Layer (SSL) encryption.
We may share your information with:
(a) our third party suppliers who provide services or functions on our behalf, such as credit card processing, marketing, distribution of surveys or customer service;
(b) our business partners with whom we may jointly offer products or services;
(c) companies within our corporate group; and
(d) Government and Law Enforcement Agencies, if we are requested to do so.
In addition, we will not share your information with any other third parties unless:
(a) you consent to the disclosure;
(b) we are required to share your information in order to comply with the law or to comply with a court order or subpoena;
By providing us with your personal information, you consent to the disclosure of your personal information as described above.
Accessing and updating your personal information
If you have an account can access your personal information by selecting the Login link at the top of the home page and entering your username and password. In all other circumstances you can access your personal information by contacting iFLY directly.
Collection of information other than personal information
When you visit our website or click on one of our links, we may automatically record anonymous information such as your I.P. address, operating system, browser version, date and time of your visit, pages you accessed and information you downloaded. We use this information to generate usage statistics, ensure that our website and emails are accessible to the widest possible audience and to assist in improving the quality and usability of our website. We may also use I.P. addresses to track abuse of our system.
This website (and our emails) may contain links to other sites. iFLY is not responsible for the privacy practices or the content of such websites.
How we protect your personal information
To assist with safeguarding the personal information that we hold, we have implemented certain administrative, technical, and physical security procedures. For example, only authorised employees are permitted to access personal information, and they may only do so for permitted business functions. We also secure your information during transmission by using Secure Sockets Layer (SSL) encryption.
Notification of Changes
Contacting the web site or webmaster